Help Center

Find answers to your questions and get support

Getting Started

How do I download the app?

Our apps are available on both Android and iOS platforms. Visit the respective app stores and search for "Ahmedabad Metro" or "Jaipur Metro".

Setting up your account

Create an account using your email or phone number. Verify your contact details and set up your profile.

Quick start guide

  1. Download and install the app
  2. Create your account
  3. Set up payment methods
  4. Start planning your journeys

Frequently Asked Questions

Open the app, select your route, and use the live tracking feature to see real-time locations of trains.
Use the app's payment section to purchase single journey tokens or recharge your smart card using various payment methods.
Report the loss immediately through the app or contact our support. We can block the card and transfer the balance to a new one.

Still Need Help?

Our support team is available 24/7 to assist you

24/7 Support

Available all day, every day

Email Support

Response within 24 hours

Live Chat

Instant support during business hours

Popular Help Articles

Smart Card Guide

Complete guide to using and managing your metro smart card.

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Route Planning Tips

Learn how to plan your journey efficiently using our app.

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Payment Methods

Overview of all supported payment options and how to use them.

Read more →

Video Tutorials

Getting Started Tutorial

Getting Started Guide

3:45 mins

Smart Card Tutorial

Smart Card Usage

4:20 mins

Route Planning Tutorial

Route Planning

5:15 mins

Community Support

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